SHIPPING INFORMATION: Shipping charges for products with shipping costs are shown in the shopping cart before you pay at check out. Orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States will have additional shipping charges. We will contact you via email or phone for your approval. NOI Caffe ships to the United States and Canada via UPS. For Coffee Machine or big dimension items, the shipment is made by R+L Ground. For pick up in our store please select the option Will Call at Check Out. You or a carrier company may pick up the product at our store. Call for more details.
RETURN POLICY for Equipment or parts: Contact us at 800-WAKE-UP-0 or e-mail info@wakeup.us.com to process a Return.
To process a return. Please follow our return procedure:
Items must be returned in the same condition in which they were received, the packaging of the product must be unopened, must be sealed and it should include all items that were in the original package.
Items must be returned within 30 days of the invoice date to the address below. Our warehouse must receive items within 15 days after a Return is approved.
Return Address:
NOI USA
10220 W State Rd 84
Suite 3
Davie FL, 33327
A full refund will be issued as soon as the items have been received
Return shipping cost is customer responsibility
If the returned item is used, damaged, missing any parts, or it is damaged during return shipping because it wasn't packaged correctly, a partial refund will be issued for the loss in the item's value.
Regards
NOI USA
CANCELLATION: If you decide to cancel your order after it has shipped please contact us at 800-WAKE-UP-0 or e-mail info@wakeup.us.com.